www.mgits.org◆US & UK Clients◆Canada & New Zealand◆Healthcare BPO◆.NET · Java · PHP◆Power BI · Microsoft 365◆Revenue Cycle Management◆Collections Services◆Finance & Accounting◆People · Process · Technology · Performance◆www.mgits.org◆US & UK Clients◆Canada & New Zealand◆Healthcare BPO◆.NET · Java · PHP◆Power BI · Microsoft 365◆Revenue Cycle Management◆Collections Services◆Finance & Accounting◆People · Process · Technology · Performance◆
Trusted Since 2012 · www.mgits.org

Global BPO & IT
Solutions That
Deliver Results.

Matrix Global provides end-to-end Business Process Outsourcing and IT Development services to organisations across the US, UK, Canada, and New Zealand. 1,200+ professionals. 5 offices. 13+ years of excellence.

Get a Free Consultation → Explore Services
Our clients are based in
🇺🇸 United States🇬🇧 United Kingdom🇨🇦 Canada🇳🇿 New Zealand
13+Years
500+Clients
1,200+Team
98%Retention
Matrix Global Pune office — professional team at work
🔒
ISO 27001 Certified
HIPAA · GDPR · PIPEDA
Delivery Centers
🇮🇳Pune (HQ)
🇮🇳Delhi NCR
🇮🇳Muzaffarpur
🇨🇦Mississauga
🇨🇦Ontario
🔒
HIPAA Compliant
✅
ISO 27001 Certified
🇪🇺
GDPR Ready
🍁
PIPEDA Compliant
⏰
24/7 Operations
🌍
India & Canada Offices
Trusted by organisations across four continents
Matrix Global India office team collaboration
Matrix Global India office interior
Matrix Global India delivery team
Who We Are

Your Trusted Partner for Operations & Technology

Founded in 2012 in Pune, India, Matrix Global has grown into a trusted BPO and IT solutions company serving 500+ clients across the US, UK, Canada, and New Zealand. We combine operational excellence with cutting-edge technology to help businesses scale efficiently.

With delivery centers in Pune, Delhi, and Muzaffarpur — and client-facing offices in Ontario and Mississauga, Canada — we provide 24/7 service aligned to your time zone.

  • HIPAA · GDPR · ISO 27001 · PIPEDA compliant operations
  • Dedicated account managers with transparent SLA reporting
  • BPO & IT services delivered by one trusted partner
  • 13+ years serving Healthcare, Finance, Technology & more
Our Full Story → Free Consultation
What We Do

Our Service Portfolio

Comprehensive BPO and IT services tailored for global businesses.

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Health Information Management

Medical coding (ICD-10/CPT), clinical documentation improvement, and records management for US, UK, Canadian, and NZ providers.

Healthcare

Revenue Cycle Management

End-to-end RCM — eligibility verification, claims submission, denial management, and payment posting. Higher collections, lower A/R.

Healthcare

Collections Services

Healthcare, Utility, and Retail Collections — compliant, empathetic, and results-driven recovery across all client portfolios.

Collections

IT & Software Development

.NET, Java, PHP, UI/UX Design, Power BI, and Microsoft 365 — full-cycle technology solutions from our India development centers.

Technology

Finance & Accounting

AP, AR, GL Maintenance, financial reporting, and procurement managed by qualified CA/CPA professionals.

Finance

Customer Experience

Omnichannel support — voice, email, live chat, and social media — delivered 24/7 with full brand alignment.

Contact Center
New Division

The Next Generation of Business Operations

Matrix Global combines deep operational expertise with modern AI technologies to help organizations automate repetitive work, improve decision-making, and enhance customer experiences. Whether you're exploring AI for the first time or scaling enterprise automation, we help you move from ideas to measurable business outcomes.

AI Automation

Automate repetitive, rules-based tasks across your operations.

Learn more →

AI Voice

Voice-based AI agents for routine calls and enquiries.

Learn more →

AI Chatbots

Conversational AI trained on your business information.

Learn more →

Intelligent Documents

AI-assisted extraction from invoices, forms, and documents.

Learn more →

AI Analytics

Turn operational data into executive dashboards and decision support.

Learn more →

AI Consulting

Start with a free AI Readiness Assessment.

Learn more →
Explore AI Solutions → Book a Free AI Readiness Assessment
Inside Matrix Global

A Real Team. Real Offices. Real Scale.

1,200+ professionals working from modern, secure delivery centers across Pune, Delhi, and Muzaffarpur — not a virtual address.

Matrix Global India delivery floor
Pune Headquarters
Main delivery floor & operations hub
Matrix Global India office meeting space
Client Meeting Rooms
Matrix Global India office breakout area
Breakout & Collaboration Zones
Matrix Global India professionals working
Delivery Teams at Work
Matrix Global India office tower
Modern Office Infrastructure
Specialist Service

Collections Services

Professional, compliant debt recovery across three specialist verticals.

Healthcare Collections
Healthcare

Healthcare Collections

Specialised medical debt recovery for hospitals and physician groups. HIPAA-compliant patient balance recovery that protects the patient-provider relationship.

  • Patient-friendly early-out and self-pay recovery
  • Insurance follow-up and denial resolution
  • Bad debt and third-party collections
  • Financial counselling and payment plans
94%
Compliance Rate
28%
Recovery Uplift
24/7
Operations
Get Started →
Utility Collections
Utilities

Utility Collections

High-volume utility debt recovery for electricity, gas, water, and telecom providers — managing early-stage dunning through late-stage recovery.

  • Automated early-stage reminder campaigns
  • Outbound collections and payment negotiations
  • Hardship plan management and deferrals
  • OFGEM / FCA / CFPB compliance
31%
Higher Recovery
45%
Cost Reduction
99%
Compliance
Get Started →
Retail Collections
Retail

Retail Collections

Consumer and commercial retail debt recovery for eCommerce, BNPL providers, and retail credit accounts — brand-safe and FDCPA-compliant.

  • BNPL and eCommerce overdue account recovery
  • Retail credit and store card collections
  • Omnichannel: email, SMS, voice, chat
  • FDCPA / TCPA / FCA compliant
36%
Recovery Increase
92%
Cust. Satisfaction
50%
Cost Saving
Get Started →
Sectors We Serve

Industry Expertise

Proven domain knowledge across 10+ industries globally.

View All Industries →
🏥Healthcare💻Technology🏦Banking & Finance🛍️eCommerce🛡️Insurance🚚Logistics🏭Manufacturing🎓Education✈️Travel & Hospitality🏠Mortgage⚡Energy & Utilities📡Communications
13+Years of Excellence
500+Global Clients
1200+Team Members
98%Client Retention
5Global Offices
17+Service Lines
Why Matrix + AI?

This Combination Is Rare.

There are thousands of AI companies. There are very few that genuinely understand both business operations and AI. That's our positioning.

13+
Years of Operational Delivery
1,200+
Professionals Across 5 Offices
500+
Clients in US, UK, Canada & NZ
10+
AI Solutions & Automation Services
⚡
Business Operations + AI
A combination most companies can't replicate.

Book a Free AI Readiness Assessment →
Why Matrix Global

The Partner That Actually Delivers.

500+ global clients choose Matrix Global for our combination of deep expertise, genuine accountability, and the rare ability to deliver both BPO excellence and IT capability from one trusted partner.

🎯

13+ Years of Proven Domain Expertise

Deep industry knowledge in Healthcare, Finance, Collections, Technology — built over 13 years of hands-on delivery for global clients.

🔒

Compliance Built Into Every Process

HIPAA, GDPR, ISO 27001, and PIPEDA compliance embedded in every workflow, system, and team member from day one.

💻

BPO + IT Under One Roof

Single partner for operational excellence AND technology. No coordination gaps — complete accountability from one team.

🌍

Global Reach, Local Understanding

India delivery centers for scale. Canada offices for US/UK/NZ time zone alignment and local regulatory expertise.

🤝

Flexible — No Lock-In Contracts

Month-to-month or annual. Scale up or down as needed. Our 98% retention rate speaks for itself.

Matrix Global India office professionals
HIPAA
Compliant
ISO
27001
GDPR
Ready
24/7
Operations
How We Work

Simple, Transparent Onboarding

From first conversation to fully operational team in 2–4 weeks.

01

Discovery Call

Free 30-min call. We listen, understand your business challenges, and ask the right questions.

02

Custom Proposal

Within 48 hours: tailored solution, team structure, SLAs, and transparent pricing.

03

Onboarding

2–4 week structured onboarding with knowledge transfer, system access, and parallel run.

04

Ongoing Excellence

Weekly performance reports, dedicated account manager, and continuous improvement.

Client Testimonials

What Our Clients Say

Hear from businesses we serve across the US, UK, Canada, and New Zealand.

★★★★★

"Matrix Global reduced our claim denial rate by 34% within six months. A/R days are now under 22. Their RCM team feels like a genuine extension of our own staff."

RW
Dr. Robert Williams
CFO, Medical Group — Chicago, USA
Read the Full RCM Case Study →
★★★★★

"The .NET development team delivered our enterprise portal ahead of schedule. Excellent code quality and they understood our UK compliance requirements from day one."

JB
James Blackwood
CTO, FinTech Platform — London, UK
Read the Full IT Development Case Study →
★★★★★

"We moved our AP and AR to Matrix Global two years ago. Transaction accuracy is over 99.8% and we've reduced finance costs by 42%. Exceptional value."

SC
Sarah Chen
Finance Director — Ontario, Canada
Read the Full Finance Case Study →
Proven Outcomes

Results, Not Just Services.

We don't just describe what we do — here's exactly what our clients achieved, with the numbers to prove it.

🏥
Healthcare RCM
Multi-Specialty Clinic, USA
35% Reduction in A/R Days
22% Increase in Collections
90 Days Time to Results
Read the full story →
💳
Utility Collections
Electricity Provider, UK
31% Higher Recovery Rate
45% Lower Collection Cost
Q1 Time to Results
Read the full story →
💻
IT Development
.NET Portal, UK FinTech
3 Wks Ahead of Schedule
0 Critical Bugs at Launch
Phase 2 Contract Expanded
Read the full story →
📊
Finance & Accounting
eCommerce Brand, Canada
42% Lower Finance Cost
99.8% Transaction Accuracy
2.5 Days Month-End Close
Read the full story →
See All Case Studies →
Free Tool

Calculate Your Savings

See how much your organisation could save by outsourcing to Matrix Global.

Your Current Setup

1 FTE50 FTEs
$30k$150k
Estimated Annual Saving
$82,500
per year by outsourcing to Matrix Global
Current in-house cost$165,000/yr
Matrix Global cost$82,500/yr
Saving50%
* Includes salary, benefits, recruitment, training & overhead. Actual savings vary.
Get a Precise Quote →

Free consultation. No obligation. Response within 24 hours.

Global Presence

Our Offices — India & Canada

🇮🇳
India — Headquarters
Pune
Maharashtra, India
Main delivery hub
🇮🇳
India
Delhi NCR
New Delhi, India
Technology center
🇮🇳
India
Muzaffarpur
Bihar, India
Contact center ops
🇨🇦
Canada
Ontario
Province of Ontario
North American services
🇨🇦
Canada
Mississauga
Mississauga, ON
Corporate & healthcare
Matrix Global

Ready to Transform Your Operations?

Join 500+ businesses from the US, UK, Canada & New Zealand who trust Matrix Global with their most critical processes.

Get a Free Consultation → View All Services
Contact Us

Let's Talk About Your Business.

A senior Matrix Global consultant will respond within 24 business hours with a tailored approach for your specific needs.

🌐
📍
Headquarters
Pune, Maharashtra, India
🍁
Canada
Mississauga, Ontario, Canada
⚡ Free Consultation — No Obligation
Tell us about your operations and goals. We'll prepare a tailored proposal within 48 hours.
📅 Book a 30-Min Call on Calendly →

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