Multi-Specialty Physician Group
A 12-physician multi-specialty group had a claim denial rate of 24% and average A/R days of 52. In-house billing team was overwhelmed, writing off an estimated $1.4M annually.
Matrix Global deployed a dedicated 6-person RCM team conducting real-time eligibility verification, ICD-10 coding audit, and a systematic denial management programme with weekly client reporting calls.
Within 90 days denial rate fell from 24% to 9.8%. A/R days reduced from 52 to 21. The practice recovered $380K in previously written-off revenue.
Mid-Sized Electricity Provider
A UK electricity provider was writing off 18% of overdue accounts annually. In-house team lacked capacity for systematic early-stage outreach.
Matrix Global implemented a tiered collections programme: automated reminders at 30/60 days, agent-led outbound at 90 days, and hardship plan management compliant with OFGEM requirements.
Recovery rates improved 31% in the first quarter. Write-off rate fell from 18% to 7.4%. Customer satisfaction averaged 4.2 out of 5.
.NET Enterprise Portal
A growing UK FinTech needed a patient and financial data management portal built to NHS data standards within a fixed 4-month window. Internal team lacked .NET capacity.
Matrix Global deployed a 4-person .NET team with a dedicated designer and PM, using agile 2-week sprints with weekly demo calls timed to UK business hours.
Portal delivered in 13 weeks, 3 weeks ahead of schedule. Zero critical bugs at go-live. Client engaged Matrix for Phase 2, expanding the team to 7 developers.
eCommerce Retailer
A fast-growing Canadian eCommerce brand processing 15,000+ monthly transactions had a 3-person finance team struggling with AP backlogs and 2.1% error rates.
Matrix Global took over full AP, AR, and GL operations using the existing QuickBooks infrastructure, managed by a CPA-qualified account lead.
Transaction error rate fell to 0.08%. Monthly close reduced from 8 days to 2.5 days. Annual finance costs reduced by 42% versus in-house.
Regional Hospital Network
A NZ hospital network with 4 facilities was recovering only 61% of patient self-pay balances, with average collection timelines exceeding 180 days.
Matrix Global deployed a compassionate early-out collections programme with patient-friendly outreach from 30 days, financial counselling, and insurance follow-up, fully NZ-compliant.
Self-pay collection rate improved from 61% to 84%. Average timeline reduced to 65 days. Billing complaints fell by 67%. Network expanded engagement to all 4 facilities.
SaaS Platform
A US SaaS company with 12,000 customers handled Tier 1/2 support in-house. With 300+ daily tickets, support costs consumed 22% of revenue.
Matrix Global stood up a dedicated 8-person support team trained on the product in 3 weeks, operating 24/7 across IST shifts using Zendesk.
First-call resolution improved from 68% to 91%. Average response time fell from 8 hours to 47 minutes. Support cost/revenue fell from 22% to 9%. NPS improved 22 points.